Terms of Service | Excelin XYZ

This page is intended as a clear public statement for website visitors and clients. It should be read together with any signed agreement, proposal, statement of work, or policy schedule that applies to a specific engagement.

1. Agreement To These Terms

These Terms of Service apply to your use of the Excelin XYZ and Excelin Systems website, public content, contact channels, and any general digital services we make available without a separate signed agreement. By accessing the website or submitting an enquiry, you agree to use the site lawfully and in accordance with these terms.

Project work, retainers, managed services, hosting arrangements, support packages, software licensing, and data processing services may be governed by a separate proposal, statement of work, master services agreement, or client contract. If there is a conflict between these website terms and a signed client agreement, the signed agreement will usually control for that client engagement.

2. Website Information

The information on this website is provided for general business and technology information. It is not legal, financial, tax, security, or professional advice tailored to your organisation. You should obtain appropriate specialist advice before relying on website content for decisions that may create legal, compliance, financial, or operational risk.

We work to keep website information accurate and useful, but we do not promise that every item is complete, current, error-free, or suitable for your particular circumstances. We may update, remove, or change content at any time.

3. Enquiries, Proposals, And Availability

Submitting an enquiry does not create a client relationship, guarantee availability, or require us to accept a project. We may decline work that is outside our capability, capacity, values, risk appetite, or legal obligations. Any estimates, timelines, or technical suggestions given before a signed scope are indicative only.

A project becomes binding only when the parties agree the scope, commercial terms, responsibilities, and acceptance process in writing. Unless otherwise agreed, clients are responsible for providing timely information, access, feedback, approvals, content, and third-party account permissions needed for delivery.

4. Intellectual Property

Unless a written agreement says otherwise, we retain ownership of our pre-existing tools, code libraries, design systems, know-how, processes, documentation methods, reusable components, and internal templates. Clients retain ownership of their pre-existing brands, content, data, confidential information, and materials supplied to us.

Project deliverables, source code ownership, licences, third-party dependencies, open-source components, and usage rights should be defined in the relevant proposal or agreement. Some deliverables may include third-party software that is licensed under its own terms.

5. Acceptable Use

You must not misuse the website, attempt unauthorised access, interfere with security controls, scrape content at unreasonable scale, upload malicious material, impersonate others, submit unlawful content, or use our services in a way that harms other people, systems, or our reputation.

If we provide a portal, account, preview link, or administrative access, you are responsible for keeping credentials secure and ensuring only authorised people use them. We may suspend access where we reasonably believe security, legal compliance, or service integrity is at risk.

6. Third-Party Services

Our website and services may reference or connect with third-party platforms such as hosting providers, analytics tools, payment processors, authentication providers, email systems, AI services, cloud infrastructure, or open-source software. Third-party services are governed by their own terms and policies.

We are not responsible for outages, changes, pricing, terms, data practices, or failures of third-party services outside our reasonable control. Where a client asks us to use a specific provider, the client is responsible for maintaining the provider account unless otherwise agreed.

7. Warranties And Liability

To the fullest extent permitted by law, the website is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free content, perfect security, or that the site will meet every visitor's needs.

Nothing in these terms limits rights that cannot be excluded under applicable law, including rights that may apply under New Zealand consumer protection laws. Where liability can be limited, our liability is limited to the amount permitted by law and, for paid services, the limits set out in the applicable client agreement.

8. Confidentiality

During enquiries or project discussions, you may share business information that is confidential. We will take reasonable steps to protect confidential information and use it only for the purpose of evaluating or delivering the relevant service, unless disclosure is required by law or authorised by you.

Please do not send sensitive personal information, production credentials, regulated data, or highly confidential material through public forms or unsecured channels unless we have agreed a secure method for receiving it.

9. Changes, Governing Law, And Contact

We may update these terms by posting a revised version on the website. Continued use of the website after an update means you accept the revised terms for future use.

These terms are governed by the laws of New Zealand unless a signed client agreement says otherwise. Questions about these terms can be sent to support@excelinweb.com.

Reference Points

These public resources informed the structure of this page. They are not incorporated as contract terms unless a written agreement says so.